Privacy Policy

We may collect:

• Account information: Name, email address, and account credentials. Passwords are stored in hashed form.
• Order information: Products purchased, shipping address, order totals, and purchase history.
• Payment information: Payment status and limited transaction information received from Stripe. Full payment card details are processed by Stripe and are not stored on our servers.
• Customer communications: Information you provide when contacting customer service.
• Technical information: IP addresses, browser information, and basic server logs used for security and troubleshooting.

We use personal information to:

• Create and manage customer accounts.
• Process payments and fulfill orders.
• Arrange deliveries.
• Handle returns, refunds, and customer support.
• Send order confirmations and other transactional communications.
• Prevent fraud and protect website security.
• Maintain accounting, tax, and legally required business records.

We do not currently use personal information to send promotional marketing emails.

We do not sell or rent personal information.

We share information with service providers when reasonably necessary to operate our store, including:

• Stripe: Payment processing and fraud prevention.
• Vercel: Website hosting.
• Supabase: Database and application services.
• Resend: Transactional emails.
• Cloudflare and Google: Email and related communication services.
• Shipping carriers: Delivery of customer orders.

Service providers may process information according to their applicable agreements and privacy practices.

We may also disclose information when legally required or reasonably necessary to protect customers, prevent fraud, or defend legal rights.

Our store uses cookies and similar technologies necessary for website functionality, authentication, and security.

We do not currently use advertising or behavioral tracking cookies.

Payment service providers may use cookies or other technologies for payment security and fraud prevention.

If our cookie practices change materially, we will update this policy and provide any notices or choices required by applicable law.

We retain account information while accounts remain active or as reasonably necessary for legitimate business and legal purposes.

Order and transaction records may be retained for accounting, tax compliance, fraud prevention, dispute resolution, and other legal obligations.

Information no longer needed will be deleted or securely handled according to applicable requirements and our retention procedures.

Some deleted information may remain temporarily in protected system backups before being removed under applicable backup retention schedules.

We use reasonable administrative and technical safeguards to protect personal information, including encrypted connections, password hashing, and access controls.

However, no internet-based system can guarantee absolute security.

If a data security incident occurs, we will provide notifications when required by applicable law.

You may request to:

• Access personal information associated with your account.
• Correct inaccurate information.
• Close your account.
• Delete eligible personal information.

To submit a request, contact orders@hagpartner.com.

We may need to verify your identity before responding.

We aim to respond within 30 days, or within another period required by applicable law. Certain records may need to be retained for legal, financial, or security purposes.

Additional rights may apply depending on your state of residence.

Our store is intended for adults aged 18 or older.

We do not knowingly collect personal information from children under 13.

If we become aware that such information has been collected, we will take appropriate steps to delete it as required by law.

We may update this Privacy Policy to reflect changes in our operations, technology, or legal obligations.

The latest version will be posted on this page with its updated date. When legally required, we will provide additional notice or obtain consent.

HAG Supply — HAG Partner LLC
Delray Beach, Florida, USA
Email: orders@hagpartner.com
Website: supply.hagpartner.com