Shipping Policy

Shipping is free on every order. The total you see at checkout is the total you pay.

We ship to addresses in all 50 U.S. states and the District of Columbia. We do not ship internationally or to U.S. territories at this time.

Orders are prepared and shipped within 1–2 business days after payment is confirmed. Orders placed on weekends or U.S. holidays are processed the next business day.

Once shipped, orders are delivered by USPS or UPS, usually within 3–7 business days. Delivery times are estimates from the carrier and are not guaranteed.

If we cannot ship your order within 1–2 business days, we will email you by the end of the promised processing time with a new estimated shipping date. You can then choose to wait or to cancel your order for a full, prompt refund. If we cannot ship it at all, we will cancel the order and refund you in full.

We email you when your order is confirmed. You can check the status of your orders at any time in your account.

Please check your shipping address before paying. If you notice a mistake, contact us right away: we can correct it only before the order ships. We are not responsible for orders delivered to an incorrect address provided at checkout.

If your package has not arrived within 10 business days of shipping, or it arrives damaged, contact us at orders@hagpartner.com with your order number (and photos, for damaged items). We will work with the carrier and, when appropriate, send a replacement or issue a refund. See Returns & Refunds.